Refund policy

Refund and Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receiving your items.

Returns

• Items must be unused, unwashed, and in original condition with tags attached.
• To start a return, contact us at [Insert Email] with your order number.
• Customers are responsible for return shipping, unless the item is damaged or incorrect.

Refunds

• Once your return is processed, we will issue a refund to your original payment method.
• Please allow 5-7 business days for the refund to appear in your account.

Exchanges

• If you wish to exchange an item for a different size or style, please contact us, and we will assist you with the exchange process.

Note: Sale items, personalized or customized items are non-returnable.

For any questions, please reach out to us at info@soucassa.com.